Terms and Conditions

The 92118 Collective is a community platform serving Coronado, California. Depending on availability and account eligibility, it brings together local businesses, dining, hotels, events, featured stories, gigs, community notices, referrals, the Cora AI concierge, The Key participation program, check-ins, Unlocks, business dashboards, and aggregated business insights. The Platform facilitates discovery and participation; it generally does not operate or guarantee the third-party businesses, events, or opportunities it lists.

Features, eligibility, offer terms, and availability may change as the service develops. We may test or discontinue functions in compliance with applicable law and with notice where required.

The Platform offers Visitor, Resident, and Business accounts and may introduce additional tiers or add-ons. Users must provide accurate account information, keep login credentials secure, promptly update changed information, and not create deceptive, duplicate, or unauthorized accounts.

You must be at least 16 to create an account. Users aged 16 or 17 must have parental or legal-guardian permission where required. Certain activities, gigs, or features may have higher age or participation requirements. Parents and guardians are responsible for supervising minors who are permitted to use the Platform.

A Business Account representative warrants that they have authority to bind and act for the business. Business accounts are subject to the business-specific provisions below.

Visitor accounts are currently free. Available functions may include browsing local information, public events, businesses, dining, hotels, featured content, and alerts; RSVPing to eligible events; applying to eligible opportunities; and requesting to claim a business.

Visitors currently do not earn Keys, progress through Key levels, check in for Key credit, or redeem Resident-only Unlocks. Access may change if a specific feature or promotion expressly permits visitor participation. Visitors generally cannot publish their own events or gigs unless we enable that permission.

A request to claim a business is reviewed and does not itself establish authorization to manage that business. We may request proof of authority, reject a claim, or revoke an erroneous claim.

Resident accounts are for qualifying Coronado residents. You must provide a qualifying Coronado address and truthful information requested for registration or residency verification. We may request reasonable evidence of residency and may deny, suspend, or remove Resident status or Resident-only access when information cannot be verified or is inaccurate.

Eligible residents may access The Key, Cora, check-ins, Key levels, Unlocks, eligible experiences, and other features designated for residents. Participation does not guarantee access to any specific offer or ongoing feature.

Resident verification documents, if requested, are handled as described in the Privacy Policy. Businesses cannot see residential addresses or residency-verification records merely because a resident checks in.

Resident accounts are currently offered free of charge. We will not charge an account automatically merely because the Platform later introduces paid Resident plans. Any future paid plan requires advance disclosure of its price, billing schedule, renewal and cancellation terms, and the affirmative agreement and authorization required by law.

5.1 SMS COMMUNICATIONS AND MOBILE DATA PRIVACY

Mobile opt-in data and SMS consent collected by The 92118 Collective will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.

Information may be processed by contracted messaging service providers solely to deliver communications on our behalf.

Users may separately opt in to marketing and transactional SMS communications. Consent is optional and is not a condition of membership or purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for assistance.

SMS permissions are not granted through acceptance of these Terms, an account registration, or a check-in. The Collective’s SMS permissions do not authorize participating businesses to text users independently. Additional details about text-message categories, preferences, revocation, and provider handling appear in Section 23 and the Privacy Policy.

The Key is a participation and loyalty program for eligible users. Qualifying activities may include verified check-ins, referrals, and other actions identified by the Platform. Key levels, qualification criteria, validity periods, eligible businesses, available Unlocks, and participation rules may change, subject to notices or other requirements of applicable law.

Key status, levels, progress, and digital indicators are program features, not personal property, stored monetary value, cash, or transferable assets unless expressly stated otherwise. They may not be sold, exchanged, manipulated, or transferred without authorization.

We may correct errors and reverse duplicate, fraudulent, or invalid credits. An account’s current eligibility is determined by the Platform’s applicable program rules and business offer conditions.

Eligible users may check in at participating locations by tapping or scanning a QR code or Key sign, visiting a link, or using other supported functionality. Check-ins must represent legitimate visits or other qualifying activities. Users may not automate, falsify, duplicate, trade, or fabricate check-ins or complete them on behalf of others without authorization.

A participating business's authorized personnel may see a restricted, read-only list of users who checked in at that business. The list displays only the user's first name, last name, Key level, and Resident/Visitor status, plus the fact that the user checked in. The dashboard does not reveal the user's email address, phone number, residential address, full personal profile, Cora conversation, or communication-consent preferences. The Platform does not offer that roster for bulk export, download, or CRM synchronization.

Check-in Privacy

When you check in, this business can view your name, Key level, and Resident/Visitor status to manage check-ins and benefits. Your email and phone number remain private.

By confirming your check-in, you agree to this limited sharing.

This permission concerns only the described operational check-in display. It does not authorize that business to place you on its marketing list, contact you independently, match your name with outside advertising records, or export your information. If you separately submit an RSVP, gig application, inquiry, or other information directly to a business or event organizer, different data may be shared with your permission and a separate notice. We will provide any additional disclosures or permissions required by applicable law in connection with the check-in experience.

We may remove invalid check-ins, adjust program status, investigate misuse, and restrict accounts when necessary to protect the integrity of the program.

Unlocks are offers or benefits made available by independent participating businesses. A business is responsible for publishing accurate conditions and honoring valid offers. Conditions may include Key level, dates, availability, reservations, exclusions, quantities, service limitations, or other requirements.

An offer is not guaranteed to remain available indefinitely, and some Unlocks may be subject to availability or other published terms. If you believe a valid Unlock was not honored, report it through the Platform support or chat channel. We may review the issue and contact the business, but do not promise a particular resolution.

The Collective is not ordinarily the merchant or provider of the underlying product or service. Your purchase and other arrangements with the business remain subject to its legally applicable terms.

Business accounts allow authorized representatives to manage business listings, profile information, Unlocks, and other eligible services. They may include one linked personal profile, business intelligence, Cora access, and event or gig tools according to the purchased plan. Business claiming and administration require appropriate authority.

Permitted operational check-in visibility

Authorized business personnel may view only check-ins at their own business, and only the first name, last name, Key level, Resident/Visitor status, and fact of the check-in. The check-in roster is read-only and is provided exclusively to validate visits, administer Unlocks, provide member benefits, prevent fraud, and support internal operational reporting.

Prohibited use of member check-in information

Businesses must not download, export, photograph, screenshot for retention, transcribe, scrape, harvest, bulk copy, republish, sell, disclose, or independently compile identifiable data from the check-in roster. They must not link roster information to outside databases or CRM lists for marketing, upload it to advertising platforms, use it for cross-company ad targeting or measurement, or use it to initiate unsolicited independent marketing communications. Business staff must not bypass technical access controls or attempt to reconstruct missing email addresses, phone numbers, or other identifiers.

Businesses must limit access to personnel with a genuine operational need; protect credentials and confidentiality; promptly notify the Collective of any suspected misuse or unauthorized access; and comply with instructions to stop improper processing, delete improperly captured copies, or assist in responding to lawful privacy requests. The Collective may audit relevant misuse reports and restrict or terminate access for violations.

These restrictions apply to information viewed through the business dashboard; they do not prevent a person from voluntarily providing their own information directly to a business outside the restricted roster, subject to applicable law and separate notice and consent. A check-in alone does not give a business permission to send promotional email, SMS, calls, or direct messages.

Business dashboard changes

Dashboard functions, intelligence, reporting, and integrations may evolve. A subscription does not guarantee a particular technical feature indefinitely, subject to any specific commitments and applicable law. Any material reduction to the core paid service will be addressed in accordance with applicable law and any express paid commitment.

The standard Business Account plan is currently $49 per month unless a different price, free trial, discount, or arrangement is clearly displayed and accepted during enrollment. Applicable taxes may be added.

Recurring paid plans are charged according to the disclosed billing schedule and remain active until canceled. We must obtain the payment authorization and renewal consent required by applicable law. The applicable checkout terms control the exact amount, start date, trial conversion, recurrence, and billing method.

We may change plan prices prospectively. We will not retroactively increase charges for a paid billing period. Where required, we will notify subscribers of price changes, explain cancellation options, and obtain any additional consent required before implementing a change.

Unless another arrangement is shown at checkout, a paid Business Account renews monthly until canceled. Users who enrolled online will be provided an online cancellation method as required by California law. Users may cancel through their account’s subscription settings or another published cancellation channel; we will not require burdensome cancellation steps prohibited by law.

Cancellation generally stops future renewal charges; paid access continues through the end of the paid period unless otherwise stated or required by law. Partial-period refunds are not ordinarily issued except where required by law or an applicable written offer. Free trials and promotional periods will specify when charges begin, and we will provide all renewal and reminder notices required by law.

Cancellation does not necessarily remove truthful, publicly available business-directory information. A failed payment may result in retries, requests for updated payment details, or restricted premium access, subject to applicable law.

Businesses may purchase a Featured Business package at the price, duration, renewal status, and scope disclosed at checkout. Depending on the selected package, the service may include featured placement, brief on-location filming, editing, and a promotional Reel or other social content. Scheduling and publication timing are subject to mutual availability, lawful permissions, and editorial discretion.

A business warrants that it may authorize filming and will obtain any required consent from employees, guests, contractors, and property owners. Featured status does not guarantee impressions, engagement, leads, Key redemptions, customers, rankings, Cora mentions, revenue, or a particular return on investment.

A Featured purchase renews only where automatic renewal has been separately and clearly disclosed and affirmatively accepted.

Each business must accurately describe, maintain, and honor its published Unlocks, identify conditions and exclusions, train relevant staff, and promptly deactivate unavailable offers. The business is responsible for the safety, quality, pricing, legal compliance, refunds, and other aspects of its own goods and services.

The Collective is not liable merely because an employee of the business was unaware of an active Unlock or the business did not follow its own published conditions. We may review complaints and take reasonable platform action.

Users may report missed redemptions, deceptive offers, misuse of check-in information, or other business conduct. We may contact the parties and review evidence, including published offer conditions and patterns of complaints.

Three or more complaints alleging failures to honor valid Unlocks may trigger a temporary or permanent Key-program restriction after review; a complaint alone is not proof of wrongdoing. Serious privacy, safety, fraud, or security concerns may justify immediate action without waiting for three complaints.

We may suspend, restrict, or terminate accounts or features for substantial misuse, fraud, unlawful conduct, false residency claims, unauthorized business administration, abusive content, security threats, unauthorized use of member data, or material violations of these Terms.

Where appropriate, we may provide notice and an opportunity to resolve the issue. We may act without advance notice when reasonably needed to protect users, businesses, the Platform, or legal rights. Applicable consumer cancellation and privacy rights continue notwithstanding an account restriction.

Cora is an artificial-intelligence-enabled local concierge. It may use account preferences, user-submitted messages, approved community content, and third-party sources to respond to questions about Coronado and the Platform.

Cora may produce incorrect, incomplete, outdated, or misleading information. Verify important details—especially prices, reservations, opening hours, transportation, traffic, city services, safety conditions, event timing, legal matters, and health information—with reliable primary sources. Cora does not provide professional legal, medical, financial, tax, engineering, emergency, or safety advice.

Cora is not an emergency-response service. For emergencies, call 911 or the appropriate authority. Do not submit sensitive account credentials, payment card numbers, or medical records into Cora. The Privacy Policy describes the use of relevant AI service providers and account-linked conversation information.

Analytics, business intelligence, trend reports, Key activity estimates, and other performance indicators are informational tools, may rely on limited Platform data, and may be delayed or inaccurate. They are not a guarantee of customer counts, market size, revenue, future demand, or business outcomes.

Aggregate and deidentified insights are distinct from the limited personally identifiable check-in roster. Businesses must not attempt to reidentify people in aggregate reports or combine reported data with outside information for prohibited purposes.

The Platform may display events submitted or organized by businesses, residents, organizations, public agencies, and other third parties. Listing an event does not necessarily mean we organize or sponsor it. Event details, capacity, weather conditions, ticket prices, age limits, and venue policies may change.

An RSVP may not guarantee admission, seating, tickets, or a reserved place. Organizers may impose lawful additional terms. When an RSVP requires us to provide attendee details to an organizer, we will identify the recipient and categories of information involved at the relevant interaction and obtain any required permission. Event registration is not blanket authorization for unrelated marketing.

The Platform may feature gigs, short-term work, volunteer roles, service-provider listings, or babysitter profiles. Unless we expressly state otherwise, the Collective is not the employer, staffing agency, background-check provider, recruiter, or guarantor of either party.

We do not ordinarily investigate or certify applicants’ or providers’ identities, qualifications, safety records, references, insurance, licensing, or suitability. Parents, guardians, hosts, businesses, and applicants must conduct their own due diligence and comply with employment, childcare, licensing, safety, tax, and other laws.

A gig application may transmit separately disclosed information to the relevant opportunity provider with the applicant's permission. It does not make the applicant's check-in roster or Collective SMS consent available to businesses.

You retain ownership of content that you own. By submitting listings, event descriptions, photos, reviews, business information, logos, comments, or other materials, you grant us a non-exclusive, worldwide, royalty-free license to host, display, reproduce, format, distribute, and use the submitted content as reasonably necessary to provide, administer, improve, and promote the Platform and the associated submitted listing or activity.

You represent that you have rights and permissions to submit the content, including any required permission from identifiable individuals. We may review, reject, hide, or remove content that is unlawful, inaccurate, infringing, abusive, unsafe, outdated, or inconsistent with these Terms. The content license ends when content is removed, except for permitted retention, archival copies, or already distributed materials where withdrawal is not reasonably possible.

You may not impersonate others; misrepresent account eligibility or authority; violate law; interfere with security; conduct unauthorized scraping or automated extraction; introduce malware; create artificial check-ins or engagement; harass users; spam; infringe intellectual property; exploit access vulnerabilities; or manipulate referrals, Keys, Unlocks, listings, analytics, or Cora.

Without express authorization, no one may copy, screenshot for retention, photograph, transcribe, download, harvest, or repurpose identifiable roster data, build a separate customer file from Platform information, or combine Platform member information with external databases for advertising or marketing. Business representatives are subject to the additional restrictions in Section 9.

We offer two separate, optional SMS categories: (a) Marketing SMS (such as community news, events, Unlocks, and offers at participating local businesses sent by the Collective); and (b) Account & Activity SMS (non-marketing updates concerning accounts, memberships, RSVPs, check-ins, and Unlock activity). These are independent choices, initially unchecked at registration. Neither is a condition of membership, participation, or purchase.

By affirmatively selecting an SMS option, you authorize recurring automated messages from The 92118 Collective to the mobile number you provided in that specific category. Message frequency varies; message and data rates may apply. You represent that you are the subscriber or authorized user of the number and will update us if it changes.

Reply STOP to cancel applicable messages or HELP for assistance, or contact hello@92118collective.com. We will honor applicable revocations and messaging-provider suppression rules. A confirmation of opt-out may be sent. The scope of STOP, including whether it suppresses all messages from the shared sender, will be respected as implemented by the messaging provider and required by law; we will not use another consent category to circumvent an opt-out.

The Collective’s SMS consent is not transferable to participating businesses. We do not sell or share mobile opt-in data, mobile numbers obtained for our messaging program, or SMS-consent records with third parties or affiliates for their independent marketing or promotional use. Contracted communication providers may process information only as needed to deliver messages on our behalf, subject to applicable contractual safeguards. Mobile carriers are not liable for delayed or undelivered messages.

Necessary account verification or security communications may use email or another legally permitted channel when optional SMS is not enabled. See Section 5.1 and the Privacy Policy for further detail.

We offer separate optional Email Marketing and Account & Activity Email preferences. Marketing emails may promote the Collective, local events, special offers, participating businesses, and community news. Optional activity emails may provide non-marketing updates about account participation, RSVPs, check-ins, and Unlocks. Users may independently manage or unsubscribe from these optional categories.

We may still send essential service communications required to operate an account or fulfill a transaction, including verification, password resets, security notices, billing notices, legally required renewal or policy notices, and responses to requests. We will not classify an email as transactional solely because it is sent to a member; commercial messages will comply with applicable marketing and unsubscribe requirements.

The Collective may promote offers from participating businesses in Collective-branded messages, but a business does not thereby receive the recipients' contact information or independent permission to send its own marketing. Separate applications, event registrations, or direct inquiries may involve recipient-specific information sharing as separately disclosed.

Push notifications and other alert channels, if available, follow the device permissions and preferences applicable to that channel.

Our Privacy Policy at https://92118collective.com/privacy describes our practices and rights. Account registration, general Terms acceptance, or SMS opt-in does not authorize wholesale transfer of users' contact databases to businesses.

When you check in, the relevant business may access the restricted operational display described in Section 7: first name, last name, Key level, Resident/Visitor status, and existence of that check-in. Business personnel have read-only access. The business does not obtain your email address, phone number, residential address, messaging consents, complete profile, or Cora history from the check-in feature. No bulk export or CRM sync of identifiable check-ins is made available.

We may disclose different categories of information only when necessary for another feature that you separately use, such as an RSVP, a gig application, or a direct contact request, and after providing the applicable notice and obtaining required permission. A business receiving information outside the roster remains subject to relevant legal and contractual obligations.

We do not authorize business dashboard information to be used for cross-company targeted advertising, ad-audience matching, resale, or data-broker disclosure. For more information about these practices, your privacy choices, and our service providers, please review the Privacy Policy.

Businesses and organizations on the Platform are generally independent. Being listed does not create a partnership, franchise, agency, joint venture, employment relationship, or endorsement.

Transactions with a business, organizer, provider, or host generally take place directly with that third party. We do not ordinarily control its pricing, employees, facilities, safety practices, refunds, availability, communications, professional qualifications, or fulfillment. Nothing in these Terms removes consumer rights you may have against that party.

Links to websites, calendars, maps, social networks, payment providers, and other services may be governed by their own terms and privacy notices.

We aim to provide reliable service but cannot guarantee uninterrupted availability. Maintenance, outages, cybersecurity events, provider failures, changes to third-party interfaces, software errors, and events outside our reasonable control may affect access.

We may change features in a responsible manner, subject to express paid commitments and legal requirements. We are not liable for ordinary third-party outages beyond what applicable law permits.

The Platform, including owned software, content presentation, trademarks, branding, business intelligence methods, Cora experience, The Key, and original collective materials, is protected by applicable intellectual property law. We grant you a limited, nontransferable right to use the Platform for permitted purposes while your account is authorized.

You may not reverse engineer, reproduce, sell, redistribute, or commercially exploit our protected materials without permission, except as applicable law allows. Third-party marks, imagery, and content remain the property of their respective owners.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT WARRANT UNINTERRUPTED ACCESS, ERROR-FREE INFORMATION, ACCURATE AI ANSWERS, VALIDITY OF ALL THIRD-PARTY LISTINGS, AVAILABILITY OF ANY PARTICULAR UNLOCK, OR ANY PARTICULAR COMMERCIAL RESULT.

No disclaimer excludes nonwaivable statutory rights, consumer protection, or responsibilities that cannot lawfully be disclaimed.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COLLECTIVE AND ITS OFFICERS, OWNERS, EMPLOYEES, AND SERVICE PROVIDERS ARE NOT LIABLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES FROM PLATFORM USE, INCLUDING LOST PROFITS, UNREDEEMED UNLOCKS, THIRD-PARTY CONDUCT, EVENT CHANGES, CANCELED OPPORTUNITIES, OR INCORRECT AI OUTPUT.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR CLAIMS ARISING FROM THE PLATFORM WILL NOT EXCEED THE GREATER OF THE AMOUNT PAID DIRECTLY TO THE COLLECTIVE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR $100. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.

To the extent permitted by law, a Business Account holder agrees to defend, indemnify, and hold harmless the Collective from third-party claims and reasonable costs arising from that business's goods, services, Unlocks, postings, violations of law, infringement caused by its submissions, misuse of member information, unauthorized marketing, or material violations of these Terms, except to the extent caused by the Collective's own conduct that applicable law does not permit us to shift.

We may revise these Terms to reflect lawful changes to services, operations, or requirements. We will post a new effective date and provide additional advance notice or affirmative consent when required by law. Updated Terms do not retroactively authorize previously prohibited uses of personal information or grant marketing consent.

California law governs these Terms except where federal law controls. Court proceedings relating to these Terms will be brought in a court of competent jurisdiction in San Diego County, California, unless applicable law provides a different mandatory venue or consumer right. These Terms do not impose mandatory arbitration or waive the right to participate in a class action.

If any provision is found unenforceable, it will be limited only to the extent needed to make it lawful, and the remainder will continue in effect.

A failure or delay to enforce a term does not waive our right to enforce it later.

These Terms, the Privacy Policy, and any separate terms expressly presented and accepted for a specific paid product or feature form the agreement governing use of the Platform. Separate written transaction terms control the particular transaction to the extent they directly conflict with these general terms, subject to applicable law. Marketing and SMS consent must always be obtained separately and is not implied by this agreement.

92118 Essentials LLC d/b/a The 92118 Collective

1111 6th Street, Suite 550

San Diego, CA 92101

Website: https://92118collective.com

General inquiries: hello@92118collective.com

Privacy requests: privacy@92118collective.com

For questions about membership, billing, check-ins, Unlocks, or these Terms, contact us through the Platform's support/chat features or the addresses above.